Widerrufsrecht
Exchange And Return Policies
RIGHT OF EXCHANGE
To excercise the right of return or exchange, customers must notify us and ship the product back within 14 business days of receipt. Shipping costs for returns are the responsibility of the buyer. Upon receiving the package, Sparkleandsister will either ship a replacement product of equal value at our expense or issue a full refund.
Please note : We cant' accept returned or exchanged for the personalized products. For support contacted customer service via email at hello@sparkeandsister@gmail.com, contact@sparkleandsister@gmail.com
Damages and issues
- Inspection : Buyers must check all goods upon delivery.
- Reporting : Obvious defects must be reported within 1 day of receipt.
- Resolution : Sparkleandsister will replace any non-conforming products to fix the issue within 24-72 hours.
- Support : Contact customer support service via email ( hello@sparkleandsister.com, contact.sparkleandsister@gmail.com) for any question.
Refund Policy
Refunds are processed after the product arrives safely at our wearhouse. Iteams damaged by the customer are not eligible for refund. For any questions, Please contact our support team via email at hello@sparkleandsister@gmail.com, contact.sparkleandsister@gmail.com, Instagram, Tiktok or Whatsapp.